Normal module installation applies.
The settings are on a new tab in the FAQ Settings page. One selects the roles to be considered experts; then one is given a choice of users within those roles to associate with the FAQ categories. The expert role(s) need to be given the "answer question" and "edit faq" permissions.
Note: until one or more experts are set up, the module does almost nothing except generate a few warning messages.
The module creates a menu item for "Ask a question" (see "Usage Notes" below). There is an abbreviated version of the FAQ form without an answer field. The category choice is not an actual taxonomy selection, but it looks the same. The node is created without the 'published' attribute.
There is a block that will show the unanswered questions to the 'expert' (generally, this requires a separate role). The user who created the question is also allowed to edit it until it's answered. (After that, standard FAQ permissions take over.)
If one is an expert with unanswered questions, those will be shown first. After those have been answered, if the user has asked unaswered questions, those will be shown. Finally, users with "administer nodes" and/or "administer faq" will see all unanswered questions.
<a href="http://nanwich.info" target="_blank">Nancy</a> is a South carolina-based web site builder. She generally uses the content management system (CMS) know as Drupal. She welcomes your questions about web sites and Drupal.<br/>Click here to <a href="/faq_ask/137"><b>ask her a question</b></a>. She will answer as soon as possible.
Since FAQ now supports the Taxonomy Image module, I also create a picture of the expert to go with this term. This, however, requires a bit of CSS tweaking and, as of this writing, a patch to TI. I will be happy to provide more details upon request.